If you’ve been in an accident — even when it was your fault — your insurer cannot force you to use their repair centre.
By law, you have the right to choose an independent body shop to repair your vehicle. That choice is yours, not your insurer’s.
Don’t Let Your Insurer Decide for You
Insurers often recommend or pressure customers to use their “approved” repairers. These garages work to insurer cost targets — not always what’s best for your car.
Choosing an independent body shop means:
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Repairs are based on manufacturer standards, not insurer budgets
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No shortcuts, cost-cutting, or rushed work
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Quality parts and proper OEM repair methods
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Honest advice focused on your car
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A personal service from start to finish
Your insurer must accept your choice of repairer
We will also contribute up to £300 towards your excess.
We Protect Your Choice and Handle the Repairs
We don’t just fix cars — we help you stay in control.
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1. Contact us first
We clearly explain your rights and next steps.
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2. We support your insurance claim
We help you notify your insurer and submit a professional repair estimate.
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3. Independent vehicle assessment
Your car is inspected properly, not rushed through a checklist.
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4. Repairs done the right way
Skilled technicians, quality materials, and correct repair methods.
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5. Back on the road
Clear updates, no surprises, and repairs you can trust.
Will My No Claims Discount Be Affected?
At-fault claims may reduce your No Claims Discount unless it’s protected. Your policy excess will usually apply — and we’ll explain this upfront. This will be the case whether you use the insurer's body shop or us.
